First and foremost is to set up and configure your community hub. This is where you would customize the community based on your pre-defined policies, requirements, and branding guidelines.
⚙️ General Settings
🛡️ Define Access
Communities can be either private or public — private community gives access to only the logged in users, while public communities are accessible to non-members as well. Here, you can choose either public or private mode for you community.
However, note that it is a good idea to keep the public community in private mode until it is ready to go live.
🖋️ Set the Sign up Process
Select whether you want any user to be able to join the community or they could only register through an invitation link. If you want users to be able to register or log in using social accounts, install social login app. If you want the users to use their existing accounts on your website to use the community, you would need to use the Single Sign-on feature.
🔔 Enable Notifications
Make sure to activate email notifications once you are ready to launch. To maximize the success of email delivery, install SendGrid app if you already have an account. You can also use messenger notifications (Facebook or Telegram) to push the notifications to their messaging app.
Leverage the reputation scoring to ensure that the users know about the value of their contribution and keep them involved. You can also use configurable user badges to showcase unique user attributes.
🎨 Customize Theme
🌐 Custom Domain
Deliver a unified branding experience across all the touch points by moving your Tribe to your own subdomain or root domain.
📲 Explore Apps
Check out the apps section and install those apps that are relevant to your use case.
📑 Install Widgets
2️⃣ Step 2: Seed Community
Now that you have configured the community hub, it’s time to seed the initial content so when users come to your community, they could get the right sense.
🎛️ Choose Content Types
There are different types of content you can enable in your community based on your use case. Choose whether you want the community members to post Q&A, discussions, articles or just a simple post similar to Facebook status.
👥 Create Groups
Every content should be part of a group. The groups can be based on categories, location or shared attributes between members. You can even customize what groups are called in your community. For example, can call them Rooms or Boards, Channels, etc.
🏷️ Add Topics within Groups
Topics can help users filter the content within a group. Don’t get hung up on setting up the initial topics but make sure you have at least a few topics to guide the members. Learn how to add topics within a group.
💌 Invite Your Team
Go to the member section and use the invitation tab to invite your team. Make sure to assign the right role when inviting them. These roles include admin, moderator, and member and each has a different access level.
🤖 Use Bot Profiles
Tribe has made it easy to seed content from a diverse set of profiles. This would help to create a better sense of community. All you need to do it to create bot profiles and easily publish the content using these accounts. Try to add at least 30-50 content before inviting community members.
3️⃣ Step 3: Run Tests
Once you are done with all of the previous action items, it is time for rigorous testing. It goes without saying that testing the community before beta or public launch is of paramount importance.
Some of the basic scenarios to test:
- Try to register and make sure it works based on your portal access and registration settings.
- Post different types of content and make sure they work properly.
- Make sure the theme is working well on both desktops and mobiles.
- Test the email notification and make sure it’s working well.
- Check if any of your restrictions work or not.
- See if the third party app integrations are working correctly or not.
The test cases will hugely differ from community to community since they are all unique. Our goal here is to start with a viable community that won’t disappoint users and establish trust in your brand.
Got any questions? Send us a message at [email protected], or use the bottom right hand corner widget to start a conversation!